If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt in the Netherlands and 21 days for international orders and we will either send out replacement goods or refund you the purchase price. Parcels that are returned to us remain the customers responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage and that you clearly label your parcel as return. Failure to do so may incur further handling and customs fees which are sole responsibility of the customer. Pop trading company will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 8 days of receipt. Sale items, Fragrances and Underwear cannot be Exchanged or Refunded.